Sam Brown

Why I Fire My Clients

“You do a disservice to your clients when you DON’T fire the bad ones because you eventually provide poor service to those you don’t want to serve. Do yourself a favor (and your clients), let them go so they can get the service they crave elsewhere if in fact they don’t crave what you offer.” – Jason Blumer

Tim also wrote about this topic earlier this year: Protecting yourself from shitty clients an article which I would definitely recommend you read also.

When you are in a situation where you can pick and choose your clients you need to do so wisely, pick the clients that value and respect you, otherwise they will suck the life and will to work right out of you harming not only themselves but your other clients too.

Post a link to this on Twitter ↩


Luke 10 May 2009, 23:39 #1

I had a client once who signed off on the specifications document of her site only to reveal after we’d built it that ‘it was all wrong’ and ‘she didnt read the document in the first place’.

Wouldn’t have minded firing her!

Jason M. Blumer 11 May 2009, 18:26 #2

Thanks for the link to the blog, Sam. We love helping creatives be creative in their accounting and tax as well. I appreciate your mention.

Take care.

Chris Wallace 12 May 2009, 13:10 #3

This is exactly why I only have 3 hand-picked clients that I will do work for. The rest of the work I do for my own projects. I am picky enough as is, I don’t need any whiny clients to interfere with my own whining.

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Sam Brown co-founded Iterate, and was previously VP of Design at Foursquare. Based in NYC.